Challenge
The client had invested in a global financial analytics “Control Tower” to unify business insights across markets and functions. However, the initiative faced significant adoption challenges, including:
- Inconsistent data accuracy across geographies and functions.
- Limited user adoption due to unclear ownership and governance.
- Fragmented remediation processes, impacting decision-making speed and credibility.
The organization needed a program management partner to streamline analytics governance, resolve data anomalies, and drive sustained adoption globally.
Approach
- Conducted a cross-functional audit of the Control Tower tool across 15+ business-critical functions, identifying usage gaps and data flow inefficiencies.
- Analyzed data anomalies impacting $6bn+ in sales, prioritizing high-impact remediation.
- Developed a governance framework with defined ownership, escalation paths, and KPI tracking.
- Created adoption SOPs and training frameworks to embed analytics usage into day-to-day decision-making.
- Coordinated with internal teams and external partners (including Deloitte and shared service centers) to align tool enhancements with business needs.
Solution Delivered
- Optimized analytics pipeline, improving tool performance and response time by 50%.
- Designed 40+ standardized SOPs, simplifying financial metric interpretation across global teams.
- Established a sustainable PMO model for analytics governance, ensuring consistent tracking, reporting, and accountability.
Impact
- Increased analytics adoption across finance, supply chain, and marketing functions.
- Strengthened trust in data-driven decision-making and enhanced visibility of global sales performance.
- Reduced data rectification costs through proactive anomaly detection and governance.
- Built a replicable framework enabling scale-up across regions and future analytics initiatives.
Key Learnings
- Adoption is as critical as analytics accuracy — without structured change management, even powerful tools remain underutilized.
- Continuous governance ensures analytics initiatives deliver lasting business transformation.
- Success in analytics transformation lies in balancing data integrity, user enablement, and program discipline.
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