Global Investment Bank Onboarding Transformation

Challenge

• The bank’s onboarding process was fragmented and heavily manual, creating delays and inconsistencies across regions.
• Multiple systems for KYC, credit, and legal checks caused duplication and slow turnaround.
• Limited visibility and decentralised data access led to compliance bottlenecks.
• Leadership needed a scalable, automated framework to ensure global consistency and faster client activation.

Approach

• Conducted detailed business analysis to define over 100 trade-check rules across products.
• Collaborated with 50+ stakeholders across KYC, Credit, Legal, and Sales teams to align system requirements.
• Established a structured program governance model with milestone tracking, RAID logs, and risk reviews.
• Designed a phased rollout supported by User Acceptance Testing (UAT) across global regions.

Solution

• Built a Salesforce-integrated, single-click onboarding platform unifying all pre-trade checks.
• Automated validation and documentation workflows for 60+ financial product categories.
• Implemented real-time dashboards for leadership visibility and compliance tracking.
• Delivered training and demo sessions to 700+ global users to drive adoption.

Impact

• Reduced onboarding time significantly, accelerating speed-to-market.
• Improved data accuracy and compliance reporting across all regions.
• Enabled seamless collaboration between business, operations, and IT functions.
• Established a scalable model for future automation initiatives.

Key Learnings

• Integration and change management are equally critical to successful transformation.
• Continuous stakeholder engagement ensures higher adoption and minimal disruption.
• Program management discipline drives measurable results in global-scale initiatives.